Acrobits and Groundwire Softphone setup

 

Setting up the Acrobits softphone app on iPod/iPhone/iPad

Before starting the process below, consult your IPFINITY Welcome Letter for the following information:

  • IPFinity Account Name
  • IPFinity Password
  • IPFinity Gateway

Once used, keep this information secure or, better yet, destroy it; you can always request it again. Unauthorized use of your MediaLink account can result in unexpected charges billed to your account.

Purchase and download the Acrobits softphone onto your iPod/iPhone/iPad/Android phone

  • For iPhone, get it from the Apple AppStore
  • For Android, get it from Google Play

Set up your IPFINITY account

  • Gather your MediaLink™ credentials: you will need your username, password and gateway/server information
  • Click Settings
  • Click SIP Accounts
  • Click +
  • Click Generic SIP Account
  • Enter the following information:
Title
IPFINITY
Username
Enter the IPFINITY username provided.
Password
Enter the IPFINITY password provided. It must be entered exactly as provided, and is case sensitive.
Domain
Enter the name of the IPFINITY gateway . Please enter carefully, noting punctuation. There must be no extra spaces.
Display Name
Enter your name.
        1. Click Advanced Settings
  • Click Transport Protocol and select udp.
  • Click Expires and set it to 600. 

    2. Click Codecs for WiFi
  • Enable G.722
  • Enable G.711 u-Law
  • Enable G.729a if purchased (see below), and drag it to the top of the list
  • Drag all other codecs to the disabled section
         3. Click Codecs for Mobile Data
  • Enable G.711 u-Law
  • Enable G.729a if purchased (see below), and drag it to the top of the list
  • Drag all other codecs to the disabled section
  • Back out and save

Test your IPFINITY account

  • The account icon at the top left of the App's home screen should be green
  • Dialling 333 will play a test audio clip.
  • Dial a test phone call and verify that the audio is clear in both directions

Highly recommended: purchase the G729 codec (it's an in-App purchase)

If you plan to use the software over 3G/LTE, you will need to purchase the G729 codec.

  • Start Acrobits/Groundwire
  • Click Settings
  • Click Add-ons
  • Select and install the '"G.729 Annex A Codec"'

References

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